top of page

TERMS & CONDITIONS

CUSTOMER CARE

It is the policy of Oak and Olive Handmade to provide our customers with the highest level of customer service.  We are committed to exceeding our customers' expectations by providing them with timely, professional, and courteous service.  We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently.  Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.

Privacy & Safety

PRIVACY POLICY

Protecting your privacy is our priority.  

This Statement of Privacy applies to https://www.oakandolivehandmade.com, and Oak and Olive Handmade LLC and governs data collection and usage.  For the purposes of this Privacy Policy, unless otherwise noted, all references to Oak and Olive Handmade LLC include https://www.oakandolivehandmade.com and Oak and Olive Handmade.  The Oak and Olive Handmade website is an e-commerce site.  By using the Oak and Olive Handmade website, you consent to the data privacy described in this statement.

 

​Collection of your Personal Information.  

In order to better provide you with products and services offered, Oak and Olive Handmade may collect personally identifiable information, such as your:  First and Last Name, Mailing Address, E-mail Address, and Phone Number.  If you purchase Oak and Olive Handmade's products and services, we collect billing and credit card information.  This information is used to complete the purchase transaction.

​

We do not collect any personal information about you unless you voluntarily provide it to us.  However, you may be required to provide certain personal information to us when you elect to use certain products or services.  These may include:  registering for an account; entering a sweepstake or contest sponsored by us or one of our partners; signing up for special offers for selected third parties; sending us an email message; submitting your credit card or other payment information when ordering and purchasing products and services.  To wit, we will use your information for, but not limited to, communication with you in relation to services and/or products you have requested from us.  We also may gather additional personal or non-personal information in the future.

 

​Use of your Personal Information.  Oak and Olive Handmade collects and uses your personal information to operate and deliver the services you have requested.  Oak and Olive Handmade may also use your personally identifiable information to inform you of other products or services available from Oak and Olive Handmade and its affiliation.

​

Sharing Information with Third Parties.  

Oak and Olive Handmade does not sell, rent or lease its customer list to third parties.  Oak and Olive Handmade may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Oak and Olive Handmade, and they are required to maintain the confidentiality of your information.  Oak and Olive Handmade may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:  conform to the edicts of the law or comply with the legal process served on Oak and Olive Handmade or the site; protect and defend the rights or property of Oak and Olive Handmade; and/or act under exigent circumstances to protect the personal safety of users of Oak and Olive Handmade, or the public.

​

Tracking User Behavior.  

Oak and Olive Handmade may keep track of the websites and pages or users visit within Oak and Olive Handmade, in order to determine what Oak and Olive Handmade services are the most popular.  This data is used to deliver customized content and advertising within Oak and Olive Handmade to customers whose behavior indicates that they are interested in a particular subject area.

​

Automatically Collected Information.  

Information about your computer hardware and software may be automatically collected by Oak and Olive Handmade.  This information can include your IP address, browser type, domain names, access times, and referring website address.  This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Oak and Olive Handmade website.

​

Use of Cookies.  

The Oak and Olive Handmade website may use "cookies" to help you personalize your online experience.  A cookie is a text file that is placed on your hard disk by a web page server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.  One of the primary purposes of cookies is to provide a convenience feature to save you time.  The purpose of a cookie is to tell the web server that you have returned to a specific page.  For example, if you personalized Oak and Olive Handmade pages, or register with Oak and Olive Handmade site or services, a cookie helps Oak and Olive Handmade to recall your specific information on subsequent visits.  This simplifies the process of recording your personal information, such as your billing address, shipping address, and so on.  When you return to the same Oak and Olive Handmade website, the information you previously provided can be retrieved, so you can easily use the Oak and Olive Handmade features that you customized.  You have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  If you chose to decline cookies, you may not be able to fully experience the interactive features of the Oak and Olive Handmade services or websites you visit.

​

Security of Personal Information.  

Oak and Olive Handmade secures your personal information from unauthorized access, use, or disclosure.  Oak and Olive Handmade uses the following methods for this purpose:  SSL Protocol.  When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.  We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information.  Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, you acknowledge that:  there are security and privacy limitations inherent to the Internet which are beyond our control; and the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

​

​Right to Deletion.  

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:  delete your personal information from our records; and direct any service providers to delete your personal information from their records.  Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

​

Children Under Thirteen.  

Oak and Olive Handmade does not knowingly collect personally identifiable information from children under the age of thirteen.  If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

​

​Email Communications.  

From time to time, Oak and Olive Handmade may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communications.  If you would like to stop receiving marketing or promotional communications via email from Oak and Olive Handmade, you may opt out of such communications by clicking, "Unsubscribe," and following the instructions.

​

Changes to this Statement.  

Oak and Olive Handmade reserves the right to change this Privacy Policy from time to time.  We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, or by placing a prominent notice on our website, and/or updating any privacy information.  Your continued use of this website and/or Services available after such modification will constitute your:  acknowledgment of the modified Privacy Policy; and your agreement to abide by and be bound by that Policy.

​

Contact Information.  

Oak and Olive Handmade welcomes your questions or comments regarding this Statement of Privacy.  If you believe that Oak and Olive Handmade has not adhered to this Statement, please contact Oak and Olive Handmade at:  oakandolivehandmade@gmail.com or Oak and Olive Handmade LLC. 1749 Elmburn Lane Hebron, Kentucky 41048.

​

Effective 4 May 2023.

TERMS AND CONDITIONS

Agreement between User and https://www.oakandolivehandmade.com.

Welcome to https://www.oakandolivehandmade.com.  The https://www.oakandolivehandmade.com website (the “Site”) is comprised of various web pages operated by Oak and Olive Handmade LLC (“Oak and Olive Handmade”).  https://www.oakandolivehandmade.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”).  Your use of https://www.oakandolivehandmade.com constitutes your agreement to all such Terms.  Please read these terms carefully, and keep a copy of them for your reference.

 

https://www.oakandolivehandmade is an e-commerce website where Oak and Olive Handmade LLC sells goods and services.

 

Privacy and Safety.

Your use of https://www.oakandolivehandmade.com is subject to Oak and Olive Handmade’s Privacy and Safety Policy.  Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

 

Electronic Communications.

Visiting https://www.oakandolivehandmade.com or sending emails to Oak and Olive Handmade constitutes electronic communications.  You consent to receive communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

 

Your Account.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.  You may not assign or otherwise transfer your account to any other person or entity.  You acknowledge that Oak and Olive Handmade is not responsible for third party access to your account that results from theft or misappropriation of your account.  Oak and Olive Handmade and its associates reserve the right to refuse of cancel service, terminate accounts, or remove or edit content in our sole discretion.

 

Children Under Thirteen.

Oak and Olive Handmade does not knowingly collect, either online or offline, personal information from persons under the age of thirteen.  If you are under 18, you may use https://www.oakandolivehandmade.com only with permission of a parent or guardian.

 

Cancellation/Refund Policy.

Oak and Olive Handmade, LLC handmakes each and every item with love from our Home Studio in Hebron, Kentucky.  If you are unhappy with any item, please contact us via email and we will do everything in our power to ensure that you are satisfied with our products and services.  Order cancellations will be accepted until the item is marked shipped. 

 

Links to Third Party Sites/Third Party Services

https://www.oakandolivehandmade.com may contain links to other websites (“Linked Sites”).  The Linked Sites are not under the control of Oak and Olive Handmade and Oak and Olive Handmade is not responsible for the contents of any Linked Site, including without limitation any link contained in the Linked Site, or any changes or updates to any Linked Site.  Oak and Olive Handmade is providing these links to you only as a convenience, and the inclusions of any link does not imply endorsement by Oak and Olive Handmade of the site or any association with its operators.

 

Certain services made available via https://www.oakandolivehandmade.com are delivered by third party sites and organizations.  By using any product, service or functionality originating from https://www.oakandolivehandmade.com domain, you hereby acknowledge and consent that Oak and Olive Handmade  may share such information and data with any third party with whom Oak and Olive Handmade has a contractual relationship to provide the requested product, service or functionality on behalf of https://www.oakandolivehandmade.com users and customers.

 

No Unlawful or Prohibited Use/Intellectual Property.

You are granted a non-exclusive, not-transferable, revocable license to access and use https://www.oakandolivehandmade.com strictly in accordance with these terms of use.  As a condition of your use of the Site, you warrant to Oak and Olive Handmade that you will not use the Site for any purpose that is unlawful or prohibited by these Terms.  You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.  You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the site.

 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Oak and Olive Handmade or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.  You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.  Oak and Olive Handmade content is not for resale.  Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content.  You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Oak and Olive Handmade and the copyright owner.  You agree that you do not acquire any ownership rights in any protected content.  We do not grant you any licenses, express or implied, to the intellectual property of Oak and Olive Handmade or our licensors except as expressly authorized in these Terms.

 

Use of Communication Services.

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”).  You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

 

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights or privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including email addresses, without their consent; violate any applicable laws or regulations.

 

Oak and Olive Handmade has no obligation to monitor the Communication Services.  However, Oak and Olive Handmade reserves the right to preview materials posted to a Communication Service and to remove any materials in its sole discretion.  Oak and Olive Handmade reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

 

Oak and Olive Handmade reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or remove any information or materials, in whole or in part, in Oak and Olive Handmade’s sole discretion.

 

Always use caution when giving out any personally identifying information about yourself or any children in any Communication Service.  Oak and Olive Handmade does not control or endorse the content, messages or information found in any Communication Service and, therefore, Oak and Olive Handmade specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Oak and Olive Handmade spokesperson, and their views do not necessarily reflect those of Oak and Olive Handmade.

 

Materials Provided to https://www.oakandolivehandmade.com or Posted on Any Oak and Olive Handmade Web Page.

Oak and Olive Handmade does not claim ownership of the materials you provide to https://www.oakandolivehandmade.com (including feedback and suggestions) or post, upload, input or submit to any Oak and Olive Handmade Site or our associated services (collectively “Submissions”).  However, by posting, uploading, inputting, providing or submitting your Submissions you are granting Oak and Olive Handmade, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

 

No compensation will be paid with respect to the use of your Submission, as provided herein.  Oak and Olive Handmade is under no obligation to post or use any Submissions you may provide and may remove any Submission at any time in Oak and Olive Handmade’s sole discretion.

 

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit to the Submissions.

 

Third Party Accounts.

You may be able to connect your Oak and Olive Handmade account to third party accounts.  By connecting your Oak and Olive Handmade account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites.) If you do not want information about you to be shared in this manner, do not use this feature.

 

International Users.

The Service is controlled, operated and administered by Oak and Olive Handmade from our offices within the USA.  If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Oak and Olive Content accessed through https://www.oakandolivehandmade.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Indemnification.

You agree to indemnify, defend and hold harmless Oak and Olive Handmade, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user posting made by you, your violation of any terms of this Agreement of your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.  Oak and Olive Handmade reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Oak and Olive Handmade in asserting any available defenses.

 

Liability Disclaimer.

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors.  Changes are periodically added to the information herein.  Oak and Olive Handmade LLC and/or its suppliers may make improvements and/or changes to the site at any time.

 

Oak and Olive Handmade LLC and/or its suppliers make not representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose.  To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “As Is” without warranty or condition of any kind.  Oak and Olive Handmade LLC and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions or merchantability, fitness for a particular purpose, title and non-infringement.

 

To the maximum extent permitted by applicable law, in no event shall Oak and Olive Handmade LLC and/or its supplies be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arise out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Oak and Olive Handmade LLC or any of its suppliers has been advised of the possibility of damages.  Because some states/jurisdictions do not allow the exclusion or limitations of liability for consequential or incidental damages, the above limitation may not apply to you.  If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

 

Termination/Access Restriction.

Oak and Olive Handmade reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice.  To the maximum extent permitted by law, this agreement is governed by the laws of the State of Kentucky and you hereby consent to the exclusive jurisdiction and venue of courts in Kentucky in all disputes arising out of or relating to the use of the Site.  Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Oak and Olive Handmade as a result of this agreement or use of the Site.  Oak and Olive Handmade’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Oak and Olive Handmade’s rights to comply with governmental, court and law enforcement requests of requirements relating to your use of the Site or information provided to or gathered by Oak and Olive Handmade with respect to such use.  If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Oak and Olive Handmade with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Oak and Olive Handmade with respect to the Site.  A printed version of this agreement an of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and recordings originally generated and maintained in printed form.  It is the express wish of the parties that this agreement and all related documents be written in English.

 

Changes to Terms.

Oak and Olive Handmade reserves the right, in its sole discretion, to change the Terms under which https://oakandolivehandmade.com is offered.  The most current version of the Terms will supersede all previous versions.  Oak and Olive Handmade encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us.

Oak and Olive Handmade welcomes your questions or comments regarding the Terms:

 

Oak and Olive Handmade LLC

1749 Elmburn Lane

Hebron, Kentucky 41048

Email Address:  oakandolivehandmade@gmail.com

Telephone number: (443) 333-8986

 

Effective as of 7 May 2023.

WHOLESALE INQUIRIES

Please contact us at oakandolivehandmade@gmail.com for wholesale inquiries. 

PAYMENT METHODS

  • Credit / Debit Cards

  • Apple Pay

bottom of page